Req ID: 144349
The primary purpose of the Help Desk Technician – Tier I is to provide front-line for the Love’s Support Center. The Help Desk Technician – Tier I’s job is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.
EDUCATION AND EXPERIENCE:
SKILLS AND PHYSICAL DEMANDS:
Job Function(s): Information Technology
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes: