Technical Services Advisor 1 Full Time

Petro-Canada America Lubricants Inc. (PCA), located in Oak Park, Illinois, is seeking a Technical Services Advisor. The Technical Services Advisor will work closely with the Technical Services and Sales teams, Research and Development, Marketing, Customer Order Management and Quality Systems departments to provide equipment technical expertise, product application knowledge, and data management in order to support the Lubricants sales organization in gaining, developing and maintaining U.S. business and customer relationships.

This position is not eligible for International Relocation Program benefits.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)

• Supports the Petro-Canada America Lubricants sales team, their distributors and end-use customers
• Represents Petro-Canada Lubricants as the technical subject matter expert for all segment product applications to support sales to grow existing and obtain new business in various segments, while developing strong relationships
• Develop, modify and deliver technical presentations and organize and participate in training seminars to end users, distributors, Petro-Canada Lubricants staff and industry organizations.
• Coordinates, leads, monitors and supports customer acceptance tests of existing products or pre-commercialization prototype product field trials to input into the development and launching of new products
• Investigate and resolve product application problems by conducting root cause analysis while working with research and development (R&D) and quality assurance personnel in resolving perceived product quality issues
• Conducts plant lubrication surveys of various sizes, as required, from basic walk-through to validating critical applications to complete point-by-point detailed charting of entire facilities, including presentating to the facility managers in desired format and creating of wall charts, etc.
• Shares industry-specific field knowledge to internal stakeholders regarding product performance, customer needs and industry trends
• Works with third party laboratories for troubleshooting, supports our LUBE360 Oil Diagnostics and our customer’s oil analysis efforts
• Supports efforts to obtain product approvals by original equipment manufacturers (OEMs)
• Provides back-up technical support to other technical services advisors in other geographic regions and segments as required

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion. 

EXPERIENCE:

• At least five years of experience in a petroleum, base oils/lubricants and equipment-related field
• At least five years of experience with excellent knowledge of lubricants development, testing protocols, equipment application and performance, and equipment reliability

EDUCATION:

• Bachelor’s degree in Engineering or Science, with the Certified Lubrication Specialist (CLS) certification as an asset; or a Technology diploma with the CLS certification as a requirement

REQUIRED SKILLS:

• Excellent knowledge of lubricants development, testing protocols, equipment application and performance, and equipment reliability
• Advanced computer literacy in Microsoft Office suite, SAP, customer relationship management (CRM) mobile sales, and database management
• Strong knowledge of commercial and industrial lubricants and their applications for rotating equipment in a wide range of industries, including food, general manufacturing, fleet and construction, steel, power generation, mining, etc.
• Knowledge of base oil refining technologies and chemical industry processes and the chemical effects imparted on base oils and lubricants by those technologies
• Working knowledge and participation in audits of ISO/TS quality and environmental systems and OEM registrations, warehouse, blending, and distribution protocols
• Ability to lead customer acceptance trials as well as comprehensive investigations and root cause analysis to resolve perceived product quality issues
• Strong interpersonal skills coupled with excellent written communication and oral presentation skills for audiences of varying sizes, backgrounds, and levels of expertise
• Demonstrated ability to work collaboratively within cross-functional teams as well as working independently with minimal supervision

WORK CONDITIONS:

• The position will be based in a home office within the territory; other locations or slightly outside of that territory may be considered depending on the experience level and location of the applicant
• The following states must be supported in an efficient and economical manner: Mid-Atlantic, the territory is Eastern Pennsylvania, Southern New Jersey, Delaware, District of Columbia, Maryland and Virginia  
• Extensive travel, primarily within these territories, which could include occasional travel to other states or countries (e.g. Canada) for industry events, company functions, training, etc.

About HollyFrontier Corporation

HollyFrontier Corporation, headquartered in Dallas, Texas, is an independent petroleum refiner and marketer that produces high value light products such as gasoline, diesel fuel, jet fuel and other specialty products. HollyFrontier owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states.  In addition, HollyFrontier produces base oils and other specialized lubricants in the U.S., Canada and Netherlands, and exports products to more than 80 countries.  HollyFrontier also owns a 57% limited partner interest and a non-economic general partner interest in Holly Energy Partners, L.P., a master limited partnership that provides petroleum product and crude oil transportation, terminalling, storage and throughput services to the petroleum industry, including HollyFrontier.

Join HollyFrontier Corporation where you have the opportunity to develop and own your career!

About Petro-Canada Lubricants

Petro-Canada Lubricants blends and packages more than 350 different lubricants, specialty fluids and greases that are exported to more than 80 countries on six continents.  Petro-Canada Lubricants specializes in products and services proven to maximize equipment performance, productivity and overall savings.  From heavy-duty engine oils to hydraulic fluids, automatic transmission fluids and gear oils and greases – Petro-Canada Lubricants is committed to delivering innovative solutions that deliver value and keep your business moving. 

Join Petro-Canada Lubricants Inc. where you have the opportunity to develop and own your career!

HollyFrontier Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

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